This Privacy Policy explains how FixBuddy handles personal information submitted through the website.
For customer enquiries, we may collect your name, phone number, email address, job address, suburb, region, service type, urgency, preferred time, job notes and consent confirmation.
For provider registrations, we may collect business details, contact details, NZBN or GST details where supplied, trade categories, regions served, licence or registration information and uploaded licence images.
We use submitted information to review enquiries, contact you, route job details to a suitable provider, review provider registrations, secure the website and operate the FixBuddy service.
We do not sell customer personal information.
Customer enquiry details may be shared with a suitable provider so they can contact you about the requested work. Provider registration details are reviewed internally before approval.
Information is stored in the FixBuddy admin system with restricted access. Uploaded licence files are not publicly listed.
You can contact FixBuddy to request access to, correction of, or deletion of personal information where legally available.